The following is a brief overview of our office policies. Full policies are available upon request and are acknowledged when you sign our Consent to Treat form.


Inclement Weather
  • In the event of inclement or hazardous weather, our office may close to protect the safety of patients and staff.
  • If the office closes, you will be contacted to reschedule your appointment.
  • Closure updates may also be posted on the LifeArts Integrated Health Center, PC and LifeArts Medical, LLC Facebook pages.
Appointments & Scheduling
  • Appointment times vary based on medical need.
  • Arriving more than 7 minutes late will require rescheduling.
  • Phone and telehealth visits are considered appointments and will be billed.
Cancellations & No-Shows
  • Please provide 24 hours’ notice to cancel or reschedule.
  • Missed or late-canceled appointments are subject to a $75 fee.
  • Repeated missed appointments may result in dismissal from the practice.
Insurance & Payments
  • We submit insurance claims as a courtesy; payment is not guaranteed by insurance.
  • You are responsible for all charges not paid by your insurance.
  • Copays, deductibles, and coinsurance are due at the time of service.
Billing & Collections
  • Balances over 30 days may incur late fees.
  • Accounts over 90 days past due may be sent to collections and assessed additional fees.
Minors
  • A parent or legal guardian is financially responsible for services provided to minors.
  • The adult accompanying the minor is responsible for payment at the visit.
Prescription Refills
  • Refill requests should be submitted through your pharmacy.
  • Same-day refills are not guaranteed.
  • Controlled substances and antibiotics require an appointment.
Labs & Testing
  • Lab work is sent to Physician’s Laboratory.
  • Insurance coverage for labs varies; denied charges are the patient’s responsibility.
Forms & Records
  • Forms completed by our office are subject to a $35 administrative fee.
  • Medical records requests must be submitted in writing.
Communication
  • HIPAA-compliant communication is available through the Healow App and patient portal.
  • Messages, calls, or digital communication may be billed when appropriate.
After-Hours Care
  • After hours and weekends, please seek care at urgent care or an emergency room.


This summary is provided for convenience and does not replace the full Patient Office Policies.